Simple products. Straightforward delivery.

Here’s everything you need to know about getting your Booché order from us to your door.

Order Processing

Once your order is placed, you’ll receive an order confirmation at the email address provided during checkout.

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

During periods of high demand, launches, or holidays, processing may take slightly longer.

Once your order has shipped, you’ll receive a shipping confirmation with tracking information when available.

Delivery Times

Estimated delivery times are displayed at checkout whenever available and may vary depending on your location and the shipping method selected.

Please note that delivery estimates begin after your order has been processed.

Delivery times are estimates rather than guarantees. Delays may occasionally occur due to carriers, customs, weather, holidays, or other circumstances outside our reasonable control.

Shipping Costs

Every order includes free shipping.

Once your order arrives in your country, it is delivered by your local postal service.

You’ll receive a tracking number as soon as your order ships, allowing you to follow your delivery every step of the way.

International Shipping

Booché may ship to selected international destinations.

Available destinations and shipping options will be shown during checkout.

International orders may be subject to customs procedures, import duties, taxes, or other charges depending on the destination country.

Where these charges are not included at checkout, they may be collected separately by local authorities or the carrier. Any applicable charges are the responsibility of the customer unless otherwise stated during checkout.

Tracking Your Order

When tracking is available, you’ll receive your tracking information by email once your order has shipped.

Please allow some time for the carrier to update the tracking information after your shipping confirmation is sent.

Incorrect Shipping Information

Please check your shipping information carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible at sayhello@booché.com.

We’ll do our best to help, but once an order has entered fulfilment or has been shipped, we may not be able to change or redirect it.

Additional shipping costs resulting from an incorrect address provided by the customer may be the customer’s responsibility where permitted by applicable law.

Lost or Delayed Orders

If your tracking information hasn’t updated for an unusual amount of time or your order appears to be significantly delayed, contact us at sayhello@booché.com.

We’ll review the available tracking information and work with the carrier or fulfilment partner where appropriate.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.

Include your order number, a brief description of the issue, and clear photos of the product and packaging where relevant.

We’ll review the situation and work with you to find an appropriate solution.

For additional information, please see our Returns + Exchanges Policy.

Questions?

If you have any questions about your order or shipping, contact us at:

sayhello@booché.com

We’ll be happy to help.