We want you to love your Booché products. If something isn’t right, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

• Unused and in its original condition
• Returned with its original packaging
• Accompanied by proof of purchase or your order number

For hygiene reasons, products that have been used in a shower, bath, sink, or drain cannot be returned, except where the product is defective or applicable law provides otherwise.

To start a return, contact us at sayhello@booché.com with your order number and reason for the return.

Please do not send a product back before contacting us. We’ll provide you with the appropriate return instructions.

Return Shipping

Unless your product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless required by applicable law or the return is the result of an error on our part.

We recommend using a trackable shipping service for your return.

Refunds

Once your return has been received and inspected, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund.

Exchanges

Need a different product or variant?

Contact us at sayhello@booché.com and we’ll let you know what options are available.

Depending on your location and the circumstances, the fastest option may be to return the original item and place a new order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at sayhello@booché.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and, where relevant, the packaging

We’ll review the issue and work with you on an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

Unless required otherwise by applicable law, we cannot accept returns for:

• Products that have been used
• Products returned without their original packaging where this prevents resale
• Products damaged after delivery through misuse or improper handling
• Items specifically identified as final sale at the time of purchase

European & UK Customers

If you are a consumer in the European Economic Area or the United Kingdom, you may have statutory rights in addition to this policy, including rights relating to cancellation, conformity, defective products, and legal guarantees.

Nothing in this Returns + Exchanges Policy is intended to limit or exclude rights that cannot legally be limited or excluded under applicable consumer-protection law.

Questions?

We want the process to be simple.

For questions about a return, exchange, damaged product, or refund, contact:

sayhello@booché.com